Questions answers

The processing of your order, the manufacture of the products and the delivery (free from 50th of purchases) require our team to take 10 to 30 working days maximum. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

There is no minimum quantity required per order and all our deliveries are free from 50th of purchases.

If your order includes multiple items, these may be shipped separately, depending on available inventory and shipping warehouses. Don't worry, your package will arrive shortly. Do not hesitate to contact us at contact@ma-lunch-box.fr

A problem with the Post? Parcel lost, broken, destroyed? With our secure delivery, Ma Lunch Box® takes care of disputes for you. The satisfaction of our customers is our priority. We don't pass the blame on to the carrier by letting you "manage it". Do not hesitate to contact us by email at contact@ma-lunch-box.fr: our team will do their best to meet your expectations.

Yes, as long as your order has not yet been paid. When the order is validated, our teams take care of it to ensure that you receive it as soon as possible.

We are only able to accept a return if there is a problem. Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) to contact@ma-lunch-box.fr along with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it.

We make your purchases as easy as possible. You select the desired product(s) Click on "add to basket" Click on the icon in the shape of a shopping cart at the top right (your "basket") to finalize your purchases We also offer you the possibility create an account to make the process even easier.

No. Except in exceptional cases, we only accept one and only one discount code per order.

If you want to order in bulk and customize the products for your business, our dedicated team of professionals will take care of your request. Be sure to send your request to our team at: contact@ma-lunch-box.fr

Within 24 hours a member of the team will contact you by phone or email.

Your security, our priority: our site only offers secure and guaranteed safe means of payment. That's why we accept credit cards, PayPal and Apple Pay.

You also have the possibility of paying for your Ma Lunch Box purchases in installments thanks to our partner Klarna with whom we are approved.

For wholesale orders dedicated to professionals, bank transfer may also be offered.